Airbnb
Senior Manager, Content & Knowledge Architecture
$196K–$245K
California, United States, Oregon, United States, Washington, United States +3 · Manager · Full-time · Posted Oct 19, 2026
- Location
- California, United States, Oregon, United States, Washington, United States
California, United States
Oregon, United States
Washington, United States - Experience
- 12+ years in relevant fields; 5+ years managing managers.
- Education
- Advanced degree in a relevant discipline (Computer Science, Information Science, Technical Writing, or similar) — or equivalent practical experience.
About the job
Leads Airbnb’s content and knowledge architecture teams, establishing scalable systems and standards for creating, organizing, retrieving, and delivering knowledge across products and support channels.
What you'll do
- Set strategy and roadmaps for content engineering, metadata, taxonomy, ontology, and information architecture.
- Partner with Product and Engineering on content tooling, governance, quality, metrics, and alignment with business needs.
- Lead and develop managers and teams, including talent decisions, role clarity, and resource allocation.
What they ask for
- 12+ years of progressive experience in content strategy, content operations, or knowledge management, including substantial experience with content systems, taxonomy, and/or information architecture at scale.
- 5+ years managing managers, with a track record of developing high-performing, distributed teams.
- Hands-on experience owning talent decisions, including hiring, performance management, calibration, and succession planning.
- Deep expertise in content strategy, knowledge management, and information architecture; understanding of AI/ML applications in content operations; expert knowledge of content management systems and authoring tooling; and technical fluency with system architecture, data structures, and retrieval mechanics.
Nice to have
- Experience in customer support, contact center operations, or a similar global service organization.
Pay
$196,000 — $245,000 USD base salary
Tools
content management systems, authoring tooling, AI/ML
AI focus
Leads AI-focused content optimization and applies understanding of AI/ML to content operations, including knowledge used by AI chatbots.
Model-written summary · the original posting is authoritative