Airbnb
Staff Machine Learning Engineer, Assistance Engineering
$212K–$260K
San Francisco, CA +1 · Staff · Full-time · Posted Jun 23, 2026
- Location
- San Francisco, CA
United States - Experience
- 9+ years of ML engineering experience.
- Education
- PhD/Master’s degree, preferably in CS, or equivalent experience.
About the job
Build and scale AI systems that transform Airbnb customer support into personalized, proactive service experiences.
What you'll do
- Develop novel ML systems, product integrations, and performance optimizations.
- Partner with product, design, and engineering teams to build efficient AI solutions for customer service products.
- Share current AI/ML technologies with the team.
What they ask for
- PhD/Master’s degree, preferably in CS, or equivalent experience.
- 9+ years of ML engineering experience, with ownership responsibility over large-scale software systems.
- Experience designing and developing AI and ML systems and services.
- Excellent communication skills and ability to work across teams.
Nice to have
- Experience with LLM driven chatbot and Agentic AI products.
Pay
$212,000 — $260,000 USD (base salary)
Tools
LLM fine-tuning, RAG/Search, LLM evaluation
AI focus
Develop and optimize generative AI and ML systems for customer support, including LLM fine-tuning, RAG/Search, evaluation and testing automation, feedback-based learning, and guardrails.
Model-written summary · the original posting is authoritative