Airbnb
Staff Platform Manager, Conversational Products
$200K–$240K
United States · Staff · Full-time · Posted Aug 19, 2026
- Experience
- 9+ years building technology products; at least 5 in product management or a closely related technical role (engineering, data science, or applied research) from which you owned product direction.
About the job
Owns the platform and product direction for Airbnb’s AI Assistant, improving how it interprets, resolves, and safely evaluates support requests from guests and hosts.
What you'll do
- Set product direction and define measurable standards for accurate, safe, complete issue resolution.
- Build and launch assistant capabilities, diagnose system failures, and lead launch readiness for model and platform changes.
- Own evaluation strategy, including LLM-based evaluators, offline and live-traffic evaluation, calibration, and certification.
What they ask for
- 9+ years building technology products, including at least 5 years in product management or a closely related technical role with ownership of product direction.
- Direct experience shipping generative AI or ML products to production.
- Hands-on technical depth with prompts, ML and engineering constraints, and production behavior artifacts.
- Experience designing, calibrating, or certifying automated model-based evaluations.
Nice to have
- Experience with retrieval-augmented generation, agentic or function-calling architectures, and evaluation systems.
Pay
$200,000 — $240,000 USD (base salary)
Tools
generative AI, ML, retrieval-augmented generation, function-calling architectures, LLM-based evaluators (LLM-as-judge)
AI focus
Develop and operate an agentic AI support assistant, including reasoning, retrieval, responses, actions, and evaluation for safety, accuracy, and issue resolution.
Model-written summary · the original posting is authoritative