Aircall
Billing Specialist
Remote NA · Remote · Full-time · Posted Jul 8, 2026
- Experience
- 1+ year in a B2B SaaS customer support role, or transferable relevant experience.
About the job
Resolves customer billing and payment inquiries while supporting internal teams and maintaining accurate account balances.
What you'll do
- Resolve customer questions about receipts, credit notes, invoices, and payment processing.
- Assist customer-facing teams with invoicing, subscriptions, and payment management; maintain accurate customer balances.
- Collaborate with Accounts Receivable and Cash Collection and provide professional billing support.
What they ask for
- Fluency in English and Spanish.
- At least 1 year of experience in B2B SaaS customer support or transferable relevant experience.
- Experience with ticketing tools and support systems.
- Strong communication, technical aptitude, analytical ability, and customer orientation.
Nice to have
- French or German language skills.
AI focus
Use AI-powered tools to improve efficiency, quality, and problem-solving in daily work.
Model-written summary · the original posting is authoritative