Aircall
Number Operations Specialist
Remote NA · Remote · Full-time · Posted Jul 8, 2026
- Experience
- Entry-level; no prior telecom experience required. Full training provided.
About the job
Supports telephone-number porting and related operations, helping customers and internal teams resolve requests accurately and in compliance with carrier requirements.
What you'll do
- Support number transfers between carriers, number purchasing, Caller ID, and A2P 10DLC SMS registration inquiries.
- Work with customers, internal teams, and external carriers to resolve issues.
- Manage multiple requests while maintaining accuracy and escalating issues appropriately.
What they ask for
- Strong attention to detail and ability to manage multiple tasks.
- Good written and verbal communication skills.
- Comfort learning software tools such as CRM and ticketing systems.
- Organized, customer-focused problem-solving and collaboration skills.
Nice to have
- Interest in telecom, VoIP, and number portability processes.
- Interest in working with data and identifying patterns.
Tools
Zendesk, Jira
Model-written summary · the original posting is authoritative