Aircall
Senior Fraud Operations Specialist
$66K–$68K
Remote NY · Remote · Senior · Full-time · Posted May 7, 2026
- Experience
- 5+ years in Fraud Prevention, Risk Management, or Trust & Safety at a technology company.
About the job
Leads complex fraud investigations and escalations, using data analysis to protect Aircall’s services and customers and improve fraud prevention processes.
What you'll do
- Investigate and resolve complex fraud cases, make and document high-impact decisions, and manage escalations.
- Analyze data and review KYC/KYB documentation to identify fraud patterns, assess risk, and support decisions.
- Partner with stakeholders and help improve fraud detection, prevention, and reporting practices.
What they ask for
- 5+ years of experience in Fraud Prevention, Risk Management, or Trust & Safety at a technology company.
- Proficiency with data analytics tools such as Looker, Datadog, SQL, or equivalent, including independently extracting data for ad-hoc analysis.
- Hands-on experience reviewing KYC and KYB documentation for fraud or risk assessment.
- Experience with ATO detection and response, including containment workflows and post-incident monitoring.
Nice to have
- Experience in the TelCo sector or familiarity with telecom fraud vectors such as toll fraud, phishing, or callback scams.
Pay
USD 66,300–68,000 per-year-salary (base salary)
Tools
Looker, Datadog, SQL, HEX, Zendesk
Model-written summary · the original posting is authoritative