AirOps
Senior Customer Marketing Manager
New York City or San Francisco · Hybrid · Manager · Full-time · Posted Sep 16, 2026
- Experience
- 6+ years in customer marketing, customer advocacy, product marketing, or a related role at a B2B software company.
About the job
Rebuild AirOps’ customer marketing and advocacy programs, turning customer outcomes into stories, references, and advocacy that support marketing and enterprise sales.
What you'll do
- Develop a library of customer case studies, videos, quotes, proof points, and other stories.
- Expand the customer reference and advocate network, connecting customers with relevant sales, events, webinars, and media opportunities.
- Own the Customer Advisory Board, including strategy, programming, meetings, executive participation, and ongoing engagement.
What they ask for
- 6+ years of experience in customer marketing, customer advocacy, product marketing, or a related role at a B2B software company.
- Proven experience creating customer stories from interviews, implementation details, and business results.
- Experience selling to enterprise customers and understanding what proof points and outcomes resonate with enterprise buyers.
- Experience rebuilding or significantly evolving a customer reference or advocacy program in a sales-led go-to-market motion.
AI focus
The role markets customer outcomes and advocacy for AirOps’ platform in the AI search category; it does not specify building or implementing AI.
Model-written summary · the original posting is authoritative