Airwallex
Account Manager, SME & Growth
DE - Berlin · Manager · Full-time · Posted Oct 16, 2026
- Experience
- 3+ years in Account Management, Customer Success or Sales.
About the job
Manages strategic DACH accounts, driving retention and growth through commercial advice, customer relationships, and expansion across Airwallex products and markets.
What you'll do
- Own account plans, executive relationships, and quarterly business reviews; lead complex negotiations and multi-product opportunities.
- Identify expansion opportunities, maintain Salesforce records and forecasts, and manage customer issues involving operational and compliance events.
- Represent customer needs internally and help develop repeatable post-sales processes for the DACH region.
What they ask for
- 3+ years of successful experience in Account Management, Customer Success or Sales, with a consistent track record of strong performance.
- Experience managing consultative sales cycles and multi-product accounts, including strategic account plans.
- Strong analytical skills; CRM experience and accurate Salesforce hygiene; foundational understanding of APIs.
- Excellent written and verbal communication skills in German and English.
Nice to have
- Experience in fintech, payments, SaaS, or another technical product.
- Experience with multi-entity or multi-country customers, executive stakeholders, or bespoke negotiations and account expansion.
Tools
Salesforce, APIs, FX, Global Accounts, Cards and Issuing, Spend, Payouts
Model-written summary · the original posting is authoritative