Airwallex
IT Support Engineer
$120K–$170K
US - New York · Hybrid · Full-time · Posted Oct 15, 2026
About the job
Provides on-site and remote employee IT support in the New York office, covering devices, workplace applications, onboarding, office technology, and AV.
What you'll do
- Own and resolve employee technology requests, prioritizing issues and escalating when needed.
- Support macOS and Windows devices, workplace applications, onboarding, and office hardware on-site and remotely.
- Provide meeting-room and event AV support, document solutions, and contribute to process improvements.
What they ask for
- Experience troubleshooting common MDM applications across Mac and Windows environments.
- Experience administering Google Workspace, Okta, Confluence, Jira, and Zoom.
- Experience supporting macOS, MacBook hardware, Windows software, PCs, and workplace applications.
- Experience with AV support, new-hire IT onboarding, office hardware, and networking troubleshooting.
Nice to have
- Experience in a multinational technology company and empathy for people communicating in a second language.
Pay
$120K – $170K (base salary)
Tools
macOS, Windows, Google Workspace, Okta, Confluence, Jira, Zoom, Slack
Model-written summary · the original posting is authoritative