Senior Manager, Merchant Risk Operations, APAC [Relocation to Singapore]

What you'll do

• Lead the APAC Merchant Risk Operations team and own operational performance, including SLAs, quality, loss metrics, and customer impact.
• Oversee merchant monitoring, investigation, and escalation workflows, and implement policy and control changes with global partners.
• Partner with Product and Engineering to improve risk tooling and champion automation and AI while maintaining strong control standards.

What they ask for

• 8+ years of experience in payments, fintech, or acquiring, including at least 3+ years of people management experience.
• Deep expertise in one or more areas of Merchant Risk: credit and fraud risk (reserves and exposure management), or brand risk (AUP and compliance management).
• Proven track record managing senior ICs in multi-location teams.
• Bachelor’s degree or equivalent practical experience.

Nice to have

• Experience building or scaling risk operations in a global fintech or top-tier payments company.
• Hands-on experience partnering with Product/Engineering on risk tooling or automation, including AI/ML/LLMs in operations.

Pay

SGD 155K – SGD 240K (compensation; whether base salary or total pay is not stated)

Tools

rules engines, case management, AI/LLM-based workflows, analytics surfaces, dashboards, data tools, AI/ML/LLMs

AI focus

Champion automation and AI to reduce manual work, speed up decisions, and improve reviewer effectiveness; partner on AI/LLM-based risk workflows and tooling.