Airwallex
Senior Manager, Product Success, T:0
$150K–$220K
US - San Francisco · Hybrid · Manager · Full-time · Posted Oct 21, 2026
- Experience
- Customer-facing experience is required; no number of years specified.
About the job
Own customer success and deployment for T:0’s AI-native accounting platform, helping customers automate accounting workflows and achieve measurable operational outcomes.
What you'll do
- Translate accounting policies and customer business rules into automated logic; configure and tune AI financial agents.
- Develop onboarding strategies and deployment playbooks that reduce friction and accelerate time to value.
- Advocate for customers across Product, Engineering, and GTM while tracking adoption, mitigating risks, and identifying expansion opportunities.
What they ask for
- Strong accounting or finance background, including revenue recognition, ASC 606, and modern ERP systems.
- Customer-facing experience in customer success, implementations, technical account management, product operations, or a related function.
- Experience applying accounting or finance expertise to customer deployments, operational workflows, or product adoption.
- Ability to communicate accounting concepts with Controllers and data and APIs with Engineers.
Nice to have
- CPA license or substantial audit experience, including Big Four experience, revenue management, or accounting leadership.
- Ability to use analytics platforms to interpret platform health, onboarding data, and user behaviour.
Pay
$150K – $220K (base salary; posting does not specify currency code)
Tools
ASC 606, ERP systems, APIs
AI focus
Configure and tune AI financial agents and autonomous systems to apply complex, deterministic financial rules; the platform automates accounting workflows.
Model-written summary · the original posting is authoritative