Airwallex
Senior Technical Account Manager
$160K–$210K
US - New York · Hybrid · Manager · Full-time · Posted Sep 4, 2026
- Experience
- At least 5 years in an engineering, technical support, or technical account manager role.
- Education
- Bachelor's degree in a STEM discipline, with strong academic achievements.
About the job
Serves as the primary technical advisor for strategic enterprise clients, helping them integrate, optimize, and succeed with Airwallex products and payment solutions.
What you'll do
- Own technical relationships for a portfolio of strategic enterprise clients, providing elevated support and serving as an escalation point.
- Advise clients on product adoption, architecture, project planning, launches, and post-launch optimization; share customer insights internally.
- Support client business reviews and collaborate with account managers and internal teams on performance, product updates, and growth opportunities.
What they ask for
- Bachelor's degree in a STEM discipline, with strong academic achievements.
- At least 5 years of experience in engineering, technical support, or a technical account manager role.
- Thorough understanding of the software development lifecycle and API architecture.
- Strong professional oral and written communication, including presentations to audiences with decision-makers.
Nice to have
- Knowledge of payments or financial services.
- Experience analyzing data and transaction patterns, or integrating RESTful APIs into web applications.
Pay
$160K – $210K (USD, base salary)
Tools
RESTful APIs
Model-written summary · the original posting is authoritative