Airwallex
Senior Technical Account Manager
$180K–$220K
US - San Francisco · Hybrid · Manager · Full-time · Posted Sep 4, 2026
- Experience
- At least 5 years in an engineering, technical support, or technical account manager role.
- Education
- Bachelor's degree in a STEM discipline, with strong academic achievements.
About the job
Serves as the primary technical advisor for strategic enterprise clients, helping them integrate, optimize, and scale their use of Airwallex products.
What you'll do
- Own technical relationships and provide elevated support, including break-fix assistance and escalation handling.
- Advise clients on product adoption, architecture, project planning, and post-launch optimization; share client insights internally.
- Support client QBRs with product roadmap updates and technical support and performance metrics.
What they ask for
- Bachelor's degree in a STEM discipline, with strong academic achievements.
- At least 5 years of experience in engineering, technical support, or technical account management.
- Thorough understanding of the software development lifecycle and API architecture.
- Strong professional oral and written communication, including presenting to audiences with decision-makers.
Nice to have
- Knowledge of payments or financial services; experience analyzing transaction data to drive improvements.
- Experience integrating RESTful APIs into web applications.
Pay
$180K – $220K (USD, base salary)
Tools
RESTful APIs
Model-written summary · the original posting is authoritative