Alaffia Health
Director of Account Management
US +1 · Director · Full-time · Posted Oct 21, 2026
- Location
- US
Remote (United States) - Experience
- 6+ years in sales, customer success, or account management, including 2+ years directly managing a team.
- Visa sponsorship
- Requires current authorization to work in the United States; work visa sponsorship is not available.
About the job
Build and lead Alaffia’s account management function for health plan customers, overseeing team performance and strategic accounts across onboarding, retention, renewals, and expansion.
What you'll do
- Hire, coach, and manage Account Managers; set coverage models, processes, playbooks, and performance goals.
- Own team revenue outcomes and personally manage relationships with selected strategic health plan customers.
- Partner with Sales, Product, Engineering, and Leadership on customer handoffs, account growth, customer feedback, and portfolio reporting.
What they ask for
- 6+ years in sales, customer success, or account management in a B2B organization, including 2+ years directly managing a team.
- Deep understanding of health insurance, medical billing and coding, and payment integrity.
- Track record of building or scaling account management and exceeding a team-level revenue, retention, or expansion target.
- Experience implementing and supporting SaaS and/or services solutions in complex enterprise environments.
Tools
CRM, SaaS
AI focus
Oversee strategic customer accounts using Alaffia’s audits and AI SaaS tools, and help translate customer feedback and usage trends into roadmap input.
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