Alleviate Health
Account Manager
$140K–$160K
San Francisco · On-site · Manager · Full-time · Posted May 3, 2026
- Experience
- 2+ years in healthcare B2B account management, customer success with commercial ownership, post-sale roles, or relevant experience.
About the job
Own customer retention and expansion for Alleviate Health, managing executive relationships, reviewing clinical-trial performance, and negotiating renewals and growth opportunities.
What you'll do
- Own retention and expansion across the customer book and report on GRR, NRR, and expansion ARR.
- Lead customer business reviews and drive growth through new studies, sites, and product adoption.
- Negotiate renewals and contract changes; convey customer feedback to product and operations teams.
What they ask for
- Track record against retention and expansion targets, with specifics on owned accounts and results.
- Strong written and verbal communication skills and operational rigor.
- Healthcare or clinical research industry experience.
- Based in San Francisco and able to work in-office 5 days per week.
Nice to have
- Familiarity with the modern GTM stack.
- Experience in seed-to-Series-B environments.
Pay
$140K–$160K (USD; base salary)
Tools
CRM, AI voice, SMS
Model-written summary · the original posting is authoritative