Alleviate Health
Operations Associate
San Francisco · On-site · Full-time · Posted Jan 20, 2026
- Experience
- 2+ years in one of the stated fields: Clinical Research, Customer Success, Consulting, or Business Operations.
About the job
Own the day-to-day success of clinical research site customers, helping them adopt Alleviate’s AI agents and achieve customer outcomes.
What you'll do
- Manage customer relationships from onboarding and user training through adoption, account health monitoring, and identifying expansion opportunities.
- Build relationships with clinical staff and executive stakeholders, and relay actionable customer feedback to Product and Engineering.
- Develop AI-native customer processes, documentation, and playbooks.
What they ask for
- 2+ years of experience in Clinical Research, Customer Success, Consulting, or Business Operations.
- Ability to manage multiple accounts while balancing scalable service with specific customer needs.
- Experience leading complex cross-functional projects and translating details into actionable requirements for technical and non-technical teams.
- Comfort selling into operational environments and communicating with both executives and front-line clinical staff.
AI focus
Develop AI-native processes, documentation, and playbooks for customer operations; the company builds AI agents that communicate with patients to support clinical trial recruitment and retention.
Model-written summary · the original posting is authoritative