Allium
Customer Support Analyst
America +1 · Full-time · Posted Sep 11, 2026
- Location
- America
Latin America - Experience
- Experience providing technical support for a SaaS or data product; no years specified.
About the job
Provides technical support for Allium’s blockchain data platform by investigating customer issues, improving support processes, and coordinating fixes with engineering and other teams.
What you'll do
- Troubleshoot customer issues involving SQL, data pipelines, APIs, integrations, and customer data sources; investigate data quality and performance problems.
- Triage issues against customer SLAs, collaborate with engineering on bugs and fixes, and develop scripts and tools to automate troubleshooting.
- Create customer and internal documentation, share customer insights with product and GTM teams, and build an AI-native support system.
What they ask for
- Fluency in SQL, including writing, optimizing, and debugging complex queries.
- Experience providing technical support for a SaaS or data product.
- Working knowledge of blockchain data primitives across ecosystems such as Solana and EVM chains.
- Familiarity with APIs, data connectors, and ETL tools; scripting or automation skills in Python, Bash, or similar; and understanding of Linux and command-line tools.
Nice to have
- Experience with data warehouses or BI tools, infrastructure-as-code, cloud API/integration debugging, or data modeling and transformation frameworks.
- Experience with message queues and event buses such as Google Pubsub or Kafka.
Tools
SQL, Python, Bash, Linux, Snowflake, BigQuery, Postgres, Kafka
AI focus
Build and synthesize an AI-native support system; the posting also seeks fluency in AI tools, common failure modes, and modern practices.
Model-written summary · the original posting is authoritative