Alloy
Client Enablement Lead
$180K–$220K
Alloy New York · Full-time · Posted Oct 8, 2026
- Experience
- 7+ years in customer education, enablement, or training; must include building a customer enablement program from the ground up.
About the job
Build and lead Alloy’s customer enablement programs, delivering training and resources while connecting customer feedback to product improvements.
What you'll do
- Audit and consolidate enablement resources, identify gaps, and create documentation and customer training materials.
- Develop and deliver scalable onboarding and product-release training for customer segments and personas.
- Collect and share customer feedback to help Product, Design, and Delivery address enablement gaps and improve self-service.
What they ask for
- 7+ years in customer education, enablement, or training, including building a customer enablement program from the ground up.
- Experience enabling customers on a technical, API-driven B2B SaaS product and teaching complex workflows clearly.
- Experience facilitating hands-on customer training and adapting sessions in real time.
- Track record of linking enablement to measurable outcomes such as ticket deflection, adoption, or time to value.
Nice to have
- Background in fintech, identity verification, fraud, or compliance.
- Experience structuring knowledge bases for AI support agents or chatbots.
Pay
$180,000 to $220,000 (base salary)
Tools
API
AI focus
Create documentation and knowledge resources to help the AI support bot answer customer questions; improve AI support ticket resolution.
Model-written summary · the original posting is authoritative