Alloy
Senior Technical Success Manager
$140K–$175K
Alloy New York · Manager · Full-time · Posted Sep 21, 2026
- Experience
- 3+ years in Technical Success Management, Technical Account Management, Solutions Engineering, Implementation, or similar client-facing technical roles.
About the job
Own long-term technical success for strategic Alloy customers by advising on architecture, integrations, roadmaps, and platform adoption.
What you'll do
- Guide customer architecture, integrations, workflows, and configurations for scalability, safety, and platform integrity.
- Develop and present technical roadmaps, lead client discussions, and align technical plans with business goals.
- Scope solutions, identify and mitigate technical risks, and maintain customer technical documentation.
What they ask for
- Proven ability to independently manage enterprise or strategic accounts.
- Technical skills with REST APIs, system integrations, SQL, backend languages, and web development fundamentals.
- Experience scoping complex solutions, guiding migrations, and driving platform adoption.
- Strong executive and engineering communication skills; ability to define best practices and mentor peers or junior team members.
Nice to have
- PostgreSQL and Node.js.
- Background in financial services, fraud, or compliance.
Pay
$140,000 to $175,000 USD base salary
Tools
REST APIs, SQL, PostgreSQL, Node.js, JavaScript, HTML/CSS, React
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