Incident Operations Commander

What you'll do

• Lead incident response, set and reassess severity, engage responders, escalate blockers, and coordinate mitigation.
• Manage stakeholder and partner communications, follow-the-sun handoffs, and a reliable incident timeline.
• Ensure blameless retrospectives and accountable follow-up actions; help automate routine coordination using AI.

What they ask for

• 4+ years commanding or co-commanding high-severity incidents in a production engineering, SRE, or technical operations environment.
• Direct technical responders under pressure without being the person writing the fix; make severity and escalation decisions.
• Communicate with engineers, executives, and partner-facing stakeholders; assess service impact using dashboards.
• Understand FinTech and API-driven financial platforms; use AI tools and agentic automation; work a regional window in a global 24x7 roster.

Nice to have

• Formal incident command training, such as ITIL, Major Incident Management, or crisis management; experience with incident management or on-call platforms.
• Experience writing incident playbooks or severity rubrics, leading simulations, partnering on reliability follow-ups, or working in securities trading or another regulated, market-hours-sensitive domain.

Pay

USD $500 one-time new-hire home-office setup; USD $150 per month via a Brex Card

AI focus

Use AI tools and agentic automation to reduce manual toil and speed incident response; the intended direction is for AI to handle routine coordination.