AlphaSense
Customer Operations Manager, Gainsight
$99K–$124K
Remote - United States +1 · Remote · Manager · Full-time · Posted Sep 14, 2026
- Location
- Remote - United States
Remote - Canada - Experience
- 5+ years of hands-on Gainsight CSP experience required.
About the job
Owns the build, quality, maintenance, and performance monitoring of Gainsight CSP content, translating customer lifecycle strategy into scalable playbooks and alerting workflows.
What you'll do
- Build, test, and launch Gainsight CSP playbooks with lifecycle marketing, CS, and RevOps stakeholders.
- Design and maintain human handoff alerts, and monitor playbooks for breakage, logic drift, and data issues.
- Set quality and documentation standards, support system dependencies, and optimize the playbook portfolio.
What they ask for
- 5+ years of hands-on experience building and maintaining playbooks, rules, and workflows in Gainsight CSP.
- Experience designing alerting or handoff logic between marketing or lifecycle systems and human teams.
- Experience partnering with RevOps or CS Ops on shared data models, CRM integrations, and cross-system dependencies.
- Strong QA, documentation, troubleshooting, communication, and project management skills.
Nice to have
- Familiarity with customer health scoring, lifecycle segmentation, or adoption frameworks.
- B2B SaaS experience; customer marketing, customer success, or RevOps background.
Pay
$99,200 — $124,000 USD (base salary)
Tools
Gainsight CSP, CRM
Model-written summary · the original posting is authoritative