AlphaSense
Customer Success Associate
$70K–$85K
IL Chicago +2 · Remote · Full-time · Posted Jul 24, 2026
- Location
- IL Chicago
New York, New York, United States
Remote - United States - Experience
- 1+ years in high volume outreach or user support.
About the job
Supports client adoption of the AlphaSense platform through onboarding, training, outreach, and ongoing engagement, while sharing customer insights and feedback with internal teams.
What you'll do
- Run onboarding and training sessions, provide product guidance, and follow up with clients to help improve platform adoption and retention.
- Reach out to low-activity users and support trials, demos, and product overview sessions.
- Share client insights, feedback, recurring pain points, and improvement opportunities with internal teams.
What they ask for
- 1+ years of experience in high volume outreach or user support.
- Comfortable guiding diverse users through platform training and explaining complex issues simply.
- Strong communication and rapport-building skills.
- Able to manage multiple tasks in a fast paced, team oriented setting.
Nice to have
- Located in Eastern or Central Timezones.
Pay
$70,000 — $85,000 USD base salary
Tools
AlphaSense
Model-written summary · the original posting is authoritative