AlphaSense
Customer Success Manager, Corporate
$80K–$95K
IL Chicago +2 · Remote · Manager · Full-time · Posted Oct 2, 2025
- Location
- IL Chicago
New York, New York, United States
Remote - United States - Experience
- 2–4+ years; financial services experience is a plus.
About the job
Helps corporate clients adopt AlphaSense, realize measurable value, and strengthen retention by delivering onboarding, training, and ongoing customer success support.
What you'll do
- Engage clients and monitor product usage to drive adoption, map use cases, and resolve barriers.
- Lead client onboarding, training, and best-practice sessions; use analytics and feedback to demonstrate value and anticipate risks.
- Partner with Sales, Account Management, Support, and Product to advocate for client needs and support renewals.
What they ask for
- 2–4+ years of experience in Customer Success, Account Management, or a client-facing SaaS role.
- Ability to build relationships, influence stakeholders, and drive measurable business outcomes.
- Comfort using data to inform decisions; strong organizational and time-management skills.
- Excellent communication skills and a track record of cross-functional collaboration.
Nice to have
- Financial services experience.
- Proactive, curious, consultative approach and comfort in fast-paced environments.
Pay
$80,000 — $95,000 USD (base salary)
Model-written summary · the original posting is authoritative