AlphaSense
Senior Analyst, Customer Success Operations
$99K–$110K
Remote - United States · Remote · Senior · Full-time · Posted Aug 7, 2026
- Experience
- 3 to 5 years of customer ops experience, ideally at a high-growth B2B SaaS or AI company.
About the job
Supports Customer Success Operations by building reporting, providing customer and account context, and helping deliver cross-functional programs and strategic projects.
What you'll do
- Build and maintain Customer Success metrics reporting, translate trends into actionable insights, and conduct quality checks.
- Partner with cross-functional teams on complex projects and provide customer and account-level context.
- Support program delivery and strategic initiatives, including CS Platform and Usage Based Pricing.
What they ask for
- Prior exposure to customer success.
- Strong understanding of SaaS and Customer Success metrics, including NRR, GRR, renewal rate, MAU, and DAU.
- Comfort with Salesforce, Gainsight, and forecasting tools such as Clari or Gong.
- Strong communication, organizational, and problem-solving skills; ability to manage ambiguity and competing priorities.
Nice to have
- Experience with SQL or a data warehouse tool such as Snowflake or BigQuery.
- Familiarity with a BI platform such as Tableau; exposure to pre-sales and application specialist functions is also noted as nice to have.
Pay
$99,000 — $110,000 USD (base salary)
Tools
Salesforce, Gainsight, Clari, Gong, SQL, Snowflake, BigQuery, Tableau
Model-written summary · the original posting is authoritative