AlphaSense
Senior Manager, Customer Success Operations
$142K–$195K
Remote - United States · Remote · Manager · Full-time · Posted Aug 7, 2026
- Experience
- 8+ years within a Revenue organization; prior people management experience required.
About the job
Leads Customer Success Operations programs, processes, systems, reporting, and team execution to help Customer Success scale.
What you'll do
- Operationalize and scale strategic customer programs, operating processes, governance, and QBRs.
- Set Customer Success metrics and tool strategy; oversee reporting integrity and resolve operational escalations.
- Partner cross-functionally and manage and develop a Senior Analyst.
What they ask for
- 8+ years of experience within a Revenue organization, playing a key role in driving productivity for the Customer Success team.
- Prior people management experience.
- Experience owning or administering Customer Success systems such as Salesforce, Gainsight, Clari, Gong, or Tableau, and evaluating tools.
- Ability to translate SaaS and Customer Success metrics, including NRR, GRR, and usage-based KPIs, into strategic narratives for senior and executive stakeholders.
Nice to have
- Exposure to pre-sales and application specialist functions.
- Experience with SQL or Snowflake or BigQuery, and familiarity with a BI platform such as Tableau.
Pay
$142,000 — $195,000 USD base salary
Tools
Salesforce, Gainsight, Clari, Gong, Tableau, SQL, Snowflake, BigQuery
Model-written summary · the original posting is authoritative