Amazon
ADC Technical Customer Service Specialist , Amazon Dedicate Cloud (ADC) Customer Service
Arlington, VA +3 · Full-time · Posted Oct 1, 2026
- Location
- Arlington, VA
Seattle, WA
Columbia, MD
Herndon, VA - Experience
- 2+ years of customer service/contact center industry experience. Preferred: 2+ years of professional work experience, or experience in leadership or account management positions.
- Education
- Associate's degree or above, or A+ or Network+ or Security+.
About the job
Provides customer-facing support to U.S. Government and enterprise customers on AWS account and billing issues, including analysis, education, and issue resolution.
What you'll do
- Investigate complex account and billing issues, analyze customer accounts and statements, and help drive resolution.
- Educate customers on reporting, alerts, and budgets while providing responsive support.
- Share customer feedback and drive projects that improve AWS account and billing interactions.
What they ask for
- Associate's degree or above, or A+ or Network+ or Security+.
- 2+ years of work in the customer service/contact center industry experience.
- Current, active US Government Security Clearance of TS/SCI with Polygraph.
Nice to have
- Experience in SQL or other relational databases.
- Knowledge of current web technologies and cloud computing concepts.
Pay
24.90 - 43.55 USD hourly base salary
Tools
AWS, Amazon EC2, Amazon S3, SQL
Model-written summary · the original posting is authoritative