Amazon
ADC Technical Customer Service Specialist , Amazon Dedicate Cloud (ADC) Customer Service
Seattle, WA +3 · Full-time · Posted Oct 7, 2026
- Location
- Seattle, WA
Arlington, VA
Columbia, MD
Herndon, VA - Experience
- 2+ years in the customer service/contact center industry; preferred: 2+ years of professional work experience, or experience in leadership or account management positions.
- Education
- Associate's degree or above, or A+ or Network+ or Security+
About the job
Provides customer-facing support to U.S. Government and enterprise customers, resolving AWS account and billing issues and improving their support experience.
What you'll do
- Resolve complex account and billing issues through customer support, account analysis, and coordination with AWS teams.
- Educate customers on account and billing services, reporting options, alerts, and budgets.
- Identify customer trends and drive projects or improvements to AWS account and billing interactions.
What they ask for
- Associate's degree or above, or A+ or Network+ or Security+
- 2+ years of work in the customer service/contact center industry experience
- Current, active US Government Security Clearance of TS/SCI with Polygraph
Nice to have
- Experience in SQL or other relational databases
- Knowledge of current web technologies and cloud computing concepts
Pay
24.90 - 43.55 USD hourly (base salary)
Tools
AWS, Amazon EC2, Amazon S3, SQL
Model-written summary · the original posting is authoritative