Amazon
ADC Technical Customer Service Specialist , Amazon Dedicate Cloud (ADC) Customer Service
Arlington, VA +3 · Full-time · Posted Oct 7, 2026
- Location
- Arlington, VA
Seattle, WA
Columbia, MD
Herndon, VA - Experience
- 2+ years in the customer service/contact center industry; preferred: 2+ years of professional work experience, or experience in leadership or account management positions.
- Education
- Associate's degree or above, or A+ or Network+ or Security+
About the job
Provides customer-facing technical and account/billing support to U.S. Government and enterprise AWS customers, investigating issues and improving their support experience.
What you'll do
- Resolve complex customer account and billing issues through analysis, education, and coordination with AWS teams.
- Identify customer trends and feedback, and drive projects that improve interactions with AWS account and billing information.
- Provide prompt customer support and maintain internal knowledge references.
What they ask for
- Associate's degree or above, or A+ or Network+ or Security+
- 2+ years of work in the customer service/contact center industry experience
- Current, active US Government Security Clearance of TS/SCI with Polygraph
Nice to have
- Experience in SQL or other relational databases
- Knowledge of cloud computing concepts
Pay
24.90 - 43.55 USD hourly (base salary); 24.90 - 43.55 USD hourly (base salary); 24.90 - 43.55 USD hourly (base salary); 24.90 - 43.55 USD hourly (base salary)
Tools
AWS, Amazon EC2, Amazon S3, SQL
Model-written summary · the original posting is authoritative