Amazon
AI Principal Product Manager - Technical, Amazon Customer Service
$180K–$243K
Seattle, WA · Principal · Full-time · Posted Sep 17, 2026
- Experience
- 7+ years of end to end product delivery experience
- Education
- Bachelor's degree
About the job
Owns the strategy, roadmap, and end-to-end delivery of AI products that improve Amazon Customer Service experiences at global scale.
What you'll do
- Define product vision and roadmaps, lead cross-functional execution, and remain accountable for customer outcomes and reliability.
- Develop product strategy and value propositions; identify opportunities for invention and align stakeholders across functions.
- Contribute to hiring and mentor technical product leaders.
What they ask for
- Bachelor's degree
- 7+ years of end to end product delivery experience
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
Nice to have
- Experience working directly with Engineers on product enhancements
- Experience in project management methodologies, business analysis, or process improvement
Pay
179,900.00 - 243,400.00 USD annually (base salary)
Tools
Generative AI, Machine Learning, Natural Language Processing, Ontology, Agentic AI, Multi-Agent Architectures, Reinforcement Learning, Knowledge Graphs
AI focus
Build data solutions and contextual intelligence using AI, machine learning, language processing, agentic systems, and related approaches to improve customer service outcomes.
Model-written summary · the original posting is authoritative