Amazon
Analyst, Network Strategy and Performance, Network Strategy and Performance
$86K–$129K
Seattle, WA · Full-time · Posted Sep 22, 2026
- Experience
- 3+ years in program or project management, cross-functional work with tech and non-tech teams, and data-driven process improvement; 2+ years in supply chain.
- Education
- Bachelor's degree
About the job
Owns analytics and planning models that guide Amazon’s global Customer Service network strategy, site investments, staffing, and contact routing.
What you'll do
- Model network allocation, site investment, and capacity scenarios; provide recommendations for planning and resource decisions.
- Analyze network performance and ambiguous strategic questions, identifying root causes and communicating insights to leadership.
- Build self-service analytics and automate workflows, including applying AI tools to improve analytical speed and quality.
What they ask for
- Bachelor's degree
- 3+ years of program or project management experience; 3+ years working cross-functionally with technical and non-technical teams; and 3+ years defining and implementing data-driven process improvements
- 2+ years of supply chain experience
- Advanced Excel (Pivot Tables, VLookUps), SQL, and experience defining program requirements and using data and metrics to determine improvements
Nice to have
- 3+ years driving end-to-end delivery and communicating results to senior leadership; 3+ years driving process improvements
- Stakeholder management experience, including varied organizational levels; experience building processes, project management, and schedules
Pay
85,800.00 - 128,600.00 USD annually (base salary)
Tools
Excel, SQL, Amazon Q, generative AI assistants, AgentZ
AI focus
Apply AI tools to accelerate analytical workflows and improve the speed, quality, and scale of planning outputs; develop automation for repetitive tasks.
Model-written summary · the original posting is authoritative