Amazon
Applied Scientist, Amazon Connect
$172K–$223K
New York, NY · Full-time · Posted Aug 10, 2026
- Experience
- 3+ years building models for business applications; PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience.
- Education
- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience.
About the job
Develop AI/ML features for Amazon Connect focused on contact center operations management and optimization.
What you'll do
- Build models and AI/ML solutions for customer problems in contact center operations.
- Apply scientific and engineering methods to develop Amazon Connect AI features.
- Work on problems involving stochastic modeling, queueing theory, anomaly detection, and optimization.
What they ask for
- 3+ years of building models for business application experience.
- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience.
- Experience in patents or publications at top-tier peer-reviewed conferences or journals.
- Programming experience in Java, C++, Python or a related language, and experience in at least one listed area: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, or high-performance computing.
Nice to have
- Experience using Unix/Linux.
- Experience in professional software development.
Pay
172,400.00 - 223,400.00 USD annually (base salary)
Tools
Java, C++, Python, Unix/Linux
AI focus
Build AI/ML features and models for contact center operations management and optimization.
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