Amazon
Applied Scientist, Amazon Connect
$172K–$223K
New York, NY · Full-time · Posted Aug 6, 2026
- Experience
- 3+ years building models for business applications; alternatively, Master's degree and 4+ years of CS, CE, ML or related field experience is specified alongside the PhD requirement.
- Education
- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience.
About the job
Develop machine-learning and AI features for Amazon Connect, applying scientific methods to contact-center operations management and optimization.
What you'll do
- Build AI/ML features and solutions for Amazon Connect.
- Apply modeling and optimization methods to solve customer problems in contact-center operations.
- Use scientific and engineering practices to develop models for business applications.
What they ask for
- 3+ years of building models for business application experience.
- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience.
- Experience in patents or publications at top-tier peer-reviewed conferences or journals.
- Experience programming in Java, C++, Python or related language; and experience in at least one listed area: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing.
Nice to have
- Experience using Unix/Linux.
- Experience in professional software development.
Pay
172,400.00 - 223,400.00 USD annually (base salary)
Tools
Java, C++, Python, Unix/Linux
AI focus
Build AI/ML features for Amazon Connect, including work involving stochastic modeling, queueing theory, anomaly detection, and optimization.
Model-written summary · the original posting is authoritative