Amazon
Bilingual AHS Specialist - Spanish
Tempe, AZ · Full-time · Posted Oct 1, 2026
- Experience
- 1+ years of customer service experience.
About the job
Provides bilingual English- and Spanish-language support to third-party Amazon Sellers, resolving account issues and advising them on improving performance while following Amazon policies.
What you'll do
- Communicate with Sellers by phone and email, resolve or escalate issues, and guide Sellers through complex cases.
- Use logical reasoning and data interpretation to identify solutions and trends; coordinate with other departments as needed.
- Meet quality, productivity, first-contact-resolution, and attendance metrics while contributing to the team.
What they ask for
- 1+ years of customer service experience.
- Fluent spoken, written, and reading ability in English and Spanish.
- Experience with Microsoft Office products and applications.
- Flexible schedule including weekends, nights, and/or holidays; ability to work on site five days a week in Tempe, AZ.
Nice to have
- Problem solving and root cause analysis experience.
Pay
16.05 - 28.07 USD hourly (base salary)
Tools
Microsoft Office, Excel, Word, Outlook
Model-written summary · the original posting is authoritative