Amazon
Bilingual/ Mandarin Technical Account Manager, ES - CN-AWS, ES - CN, AWS Enterprise Support
$131K–$178K
Bellevue, WA +1 · Manager · Full-time · Posted Oct 21, 2026
- Location
- Bellevue, WA
Herndon, VA - Experience
- 3+ years of technical engineering experience.
- Education
- Bachelor's degree or equivalent.
About the job
Provides bilingual technical account management and strategic AWS guidance to Mandarin-speaking enterprise customers in the United States.
What you'll do
- Serve as the primary technical advisor and point of contact, coordinating support and advocating for customer needs.
- Guide customers through cloud adoption, architecture, operational readiness, and optimization, including GenAI and AI/ML workloads.
- Review operational performance, service disruptions, and launch plans; work with AWS teams to resolve customer issues.
What they ask for
- Bachelor's degree or equivalent.
- 3+ years of technical engineering experience.
- Experience with operational parameters and troubleshooting for three of the specified technical areas in a distributed systems environment.
- Full professional proficiency in spoken and written Mandarin and strong working proficiency in English.
Nice to have
- Experience with AWS services or other cloud offerings.
- Experience as a technical lead in an internal enterprise or external customer-facing environment.
Pay
131,300.00 - 177,600.00 USD annually (base salary); 131,300.00 - 177,600.00 USD annually (base salary)
Tools
GenAI, AI/ML, Compute, Storage, Database, Networking, Amazon Bedrock, SageMaker
AI focus
Advise customers on GenAI and AI/ML architecture, operational readiness, and production best practices; use AI-powered tools to provide faster, more proactive support.
Model-written summary · the original posting is authoritative