Amazon
Business Analyst, Customer Experience, Amazon Air
$83K–$130K
Bellevue, WA · Full-time · Posted Oct 22, 2026
- Experience
- 3+ years of tax, finance or a related analytical field experience; 5+ years of Excel and data visualization tools such as Tableau experience.
- Education
- Bachelor's degree or equivalent.
About the job
Analyzes Amazon Air operational data and builds metrics, dashboards, and pipelines to identify delivery performance issues and improve customer outcomes.
What you'll do
- Develop and maintain operational dashboards, performance metrics, ETL pipelines, and automated reporting.
- Investigate delivery performance gaps and misbucketing using data from multiple sources; support AirWatch reporting.
- Translate business questions into analysis, present findings to stakeholders, and use generative AI to automate routine reporting and monitoring.
What they ask for
- Bachelor's degree or equivalent.
- 3+ years of tax, finance or a related analytical field experience.
- 5+ years of Excel and data visualization tools such as Tableau experience.
- Experience with SQL and making business recommendations that influence stakeholders.
Nice to have
- Experience with AWS Redshift and data warehouse performance tuning, ETL/data pipelines, R or Python, or relevant operations and logistics fields.
- Experience partnering with executive-level leaders or applying generative AI to analytical or reporting workflows.
Pay
82,700.00 - 130,100.00 USD annually (base salary)
Tools
Excel, VBA, Tableau, SQL, Redshift, Andes, PerfectMile, DataCentral
AI focus
Apply generative AI tools to accelerate insight generation and automate routine monitoring and reporting workflows.
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