Amazon
Business Analyst II, Vendor Performance, OTS-GSP-TOPS
$67K–$143K
AUSTIN, TX +2 · Full-time · Posted Sep 17, 2026
- Location
- AUSTIN, TX
Nashville, TN
New York, NY - Experience
- 5+ years of Excel and data visualization experience; preferred retail or operations experience: 7+ years, or 5+ years (as stated).
About the job
Build and own vendor performance data models, predictive analyses, scorecards, and dashboards to improve accountability and inform operational decisions and vendor negotiations.
What you'll do
- Maintain automated ServiceNow data pipelines, vendor performance architecture, and data quality standards.
- Analyze vendor performance, develop predictive models and scorecards, and quantify the cost impact of underperformance.
- Present actionable insights and build self-service dashboards to support leadership, program managers, and vendor negotiations.
What they ask for
- 5+ years of Excel experience, including VBA, pivot tables, array functions, and power pivots, and data visualization tools such as Tableau.
- Experience defining requirements and using data and metrics to draw business insights.
- Experience making business recommendations and influencing stakeholders.
- Experience with data visualization using Tableau, Quicksight, or similar tools, and with ITSM platforms and extracting/modeling ticket-level data.
Nice to have
- Experience with supplier or vendor relationship management and statistical modeling or related analytic techniques.
- Knowledge of R or Python; experience applying statistical models at scale and building automated analytical systems; understanding of contract structures, SLA frameworks, and vendor governance models.
Pay
81,700.00 - 143,100.00 USD annually (base salary); 66,900.00 - 117,000.00 USD annually (base salary); 74,300.00 - 130,100.00 USD annually (base salary)
Tools
Excel, VBA, Tableau, Quicksight, ServiceNow, R, Python
AI focus
Develop predictive models to identify vendors trending toward SLA breaches 2–4 weeks before store impact.
Model-written summary · the original posting is authoritative