Amazon
Business Analyst, Network Strategy and Performance
$80K–$101K
Seattle, WA · Full-time · Posted Sep 24, 2026
- Experience
- 2+ years of program or project management experience; 1+ years of supply chain experience.
About the job
Plans and optimizes Customer Service staffing by maintaining schedules, monitoring performance, investigating operational issues, and using AI to improve analytical workflows and automate tasks.
What you'll do
- Create and maintain associate schedules, monitor staffing and schedule adherence, and take corrective action to support service levels.
- Coordinate staffing plans, headcount reporting, cross-training, shift rotations, and risk mitigation with site and network teams.
- Investigate operational defects, maintain validation checks and dashboards, and apply AI tools to improve analytical workflows and automate repetitive work.
What they ask for
- 2+ years of program or project management experience
- 1+ years of supply chain experience
Nice to have
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL; experience gathering requirements and writing clear, detailed requirement documents
Pay
80,200.00 - 100,600.00 USD annually (base salary)
Tools
MS Access, SQL, Amazon Q, generative AI assistants, AgentZ
AI focus
Apply AI tools to accelerate analytical workflows and develop automation for repetitive tasks, with measurable productivity improvement.
Model-written summary · the original posting is authoritative