Amazon
CCC Certified Pharm Tech, Clinical Customer Care - Amazon Pharmacy
New Hampshire, NH · Full-time · Posted Oct 9, 2026
- Experience
- 6+ months working with computer and web based tools; preferred: 1+ years of customer service experience, 6+ months in a pharmacy related role, or 6+ months of Amazon Health Services Customer Care experience.
- Education
- High school diploma or equivalent.
About the job
Supports Amazon Pharmacy customers and Customer Care Representatives with prescription questions, pharmacy service issues, escalations, and technical support.
What you'll do
- Communicate with providers to obtain and verify prescription and refill information, following pharmacy laws and company procedures.
- Handle customer calls, insurance claim issues, prescription and shipment inquiries, account adjustments, and website technical support; escalate clinical matters to pharmacists when needed.
- Support Customer Care Representatives, resolve escalations, and coordinate responses to system or software outages.
What they ask for
- High school diploma or equivalent.
- 6+ months of experience working with computer and web based tools.
- Active and unrestricted in-state Certified Pharmacy Technician Board of Pharmacy License.
- National Pharmacy Technician Certification (PTCB or NHA); experience multitasking with phone and computer skills.
Nice to have
- 1+ years of customer service experience.
- Experience in troubleshooting, pharmacy-related work, or Amazon Health Services Customer Care.
Pay
25.50 - 29.00 USD hourly (starting pay; base pay rate plus highest available shift differential)
Tools
computer and web based tools, pharmacy.amazon.com
Model-written summary · the original posting is authoritative