Amazon
CCC Certified Pharm Tech, Clinical Customer Care - Amazon Pharmacy
Arizona, AZ +1 · Full-time · Posted Oct 28, 2026
- Location
- Arizona, AZ
New Hampshire, NH - Experience
- 6+ months working with computer and web-based tools; no overall years requirement stated.
- Education
- High school diploma or equivalent.
About the job
Supports Amazon Pharmacy customers and Customer Care agents by resolving prescription, insurance, account, and technical issues through phone and chat.
What you'll do
- Handle prescription and refill requests, verify information, and communicate with providers while following pharmacy regulations and company procedures.
- Assist customers with prescription status, insurance claims, account adjustments, technical support, and escalations; involve pharmacists or other teams when needed.
- Support Customer Care agents, maintain service metrics, and adapt to changing business needs and schedules.
What they ask for
- High school diploma or equivalent.
- At least 6 months of experience working with computer and web-based tools.
- Active, unrestricted pharmacy technician license in the state of employment.
- National Pharmacy Technician Certification (PTCB or NHA) and experience multitasking with phone and computer skills.
Nice to have
- At least 1 year of customer service experience.
- Experience in a pharmacy-related role, troubleshooting, or Amazon Health Services Customer Care.
Pay
24.15 - 27.65 USD hourly (base pay rate plus highest available shift differential); 25.50 - 29.00 USD hourly (base pay rate plus highest available shift differential)
Tools
pharmacy.amazon.com
Model-written summary · the original posting is authoritative