Amazon
Cloud Technical Account Manager, ES - NAMER - US-SMB
$131K–$178K
Atlanta, GA +2 · Manager · Full-time · Posted Oct 15, 2026
- Location
- Atlanta, GA
Herndon, VA
Dallas, TX - Experience
- 3+ years of technical engineering experience.
- Education
- Bachelor's degree.
About the job
Serves as the strategic technical advisor and customer advocate for AWS customers, helping them adopt AWS services, resolve issues through AWS teams, and maintain resilient, operationally healthy cloud environments.
What you'll do
- Guide customers in planning and building AWS solutions using best practices, and advise on adoption and use of AWS services.
- Coordinate with engineers and service teams to drive customer support issues to resolution; represent customer needs in technical and leadership discussions.
- Proactively support operational health, resilience, incident response, and risk management for customer AWS environments.
What they ask for
- 3+ years of technical engineering experience.
- Experience with operational parameters and troubleshooting for three of the listed areas in a distributed systems environment: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or application development.
- Bachelor's degree.
Nice to have
- Experience with AWS services or other cloud offerings; experience as a technical lead in an internal enterprise or external customer-facing environment.
- Understanding of the AWS Well-Architected Framework and experience applying technical or operational expertise to solve difficult challenges and balance trade-offs.
Pay
USD 131,300.00 - 177,600.00 annually (base salary) in Atlanta, GA; USD 131,300.00 - 177,600.00 annually (base salary) in Dallas, TX; USD 131,300.00 - 177,600.00 annually (base salary) in Herndon, VA
Tools
AWS, EC2, S3, DynamoDB, RDS, Lambda, CloudFront CDN, IoT
Model-written summary · the original posting is authoritative