Amazon
Contact Center Supervisor, Amazon One Medical Customer Care
$53K–$62K
Tempe, AZ · Full-time · Posted Jan 29, 2026
- Experience
- At least 1 year leading customer- or patient-facing teams, or 3+ years of in-depth back-end administrative experience in a patient-centered role within a multi-state primary healthcare company; preferred: 2+ years managing a high-volume contact center.
About the job
Leads a centralized patient support center team and its daily operations to provide high-quality, timely patient service.
What you'll do
- Oversee inbound, outbound, and back-office support operations, monitoring performance and resolving operational issues.
- Lead, coach, train, and develop a team of 15+ specialists; analyze performance data and audit interactions for quality and compliance.
- Drive team goals and KPIs, including patient satisfaction and access to care, while handling patient support processes and issues.
What they ask for
- Work flexible schedules, including weekends, nights, and/or holidays.
- At least 1 year leading customer- or patient-facing teams, or 3+ years of in-depth back-end administrative experience in a patient-centered role within a multi-state primary healthcare company.
- Proficiency with Microsoft Suite and Google Suite applications.
Nice to have
- 2+ years managing a high-volume contact center.
- Experience with IVR systems such as Nice-InContact.
Pay
52,800.00 - 61,800.00 USD annually (base salary)
Tools
Microsoft Suite, Google Suite, Nice-InContact
Model-written summary · the original posting is authoritative