Amazon
Customer Insights Lead, Global Logistics Domestic First Mile
$143K–$193K
Arlington, VA · Full-time · Posted Aug 20, 2026
- Experience
- 6+ years of professional non-internship marketing experience
About the job
Leads customer insight work for Amazon’s inbound freight programs, using shipper data and research to guide product, commercial, and investment decisions.
What you'll do
- Build seller and shipper segmentation, opportunity-sizing, and adoption-driver models; recommend priorities and quantify expected impact.
- Conduct voice-of-customer research and translate adoption, churn, and market insights into leadership narratives and actionable themes.
- Partner with analytics and cross-functional teams to define customer metrics and align on an evidence-based understanding of shippers.
What they ask for
- 6+ years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau, including data manipulation, macros, charts, and pivot tables
- Experience building, executing, and scaling cross-functional marketing programs; experience leading go-to-market for consumer software or hardware product launches
Nice to have
- Experience using SQL or other analytical tools for data analysis
- Experience with customer segmentation, profiling, and targeting
Pay
142,800.00 - 193,200.00 USD annually (base salary)
Tools
Excel, Tableau, SQL
Model-written summary · the original posting is authoritative