Amazon
Customer Solutions Manager, Media & Entertainment, Media & Entertainment
$144K–$195K
New York, NY · Manager · Full-time · Posted Oct 14, 2026
- Experience
- 5+ years leading large-scale technical or engineering programs and 5+ years of work in enterprise IT.
- Education
- Bachelor's degree in Science, Technology, Engineering, Math, or a related field.
About the job
Leads customer-facing AWS cloud transformation programs, advising customers and coordinating teams to deliver co-innovation, migrations, modernization, new builds, and workload optimization.
What you'll do
- Own end-to-end customer programs and guide implementation using AWS best practices.
- Coordinate customer, AWS, and partner teams; communicate customer needs to AWS leadership, product, and engineering.
- Help establish standard processes, methodologies, and tools for the Customer Solutions Management function.
What they ask for
- 5+ years leading large-scale technical or engineering programs, including business case development and successful program completion.
- 5+ years of work in enterprise IT as a vendor, consultant, or in technical program management.
- Bachelor's degree in Science, Technology, Engineering, Math, or a related field.
- Experience in customer-facing roles.
Nice to have
- AWS or other cloud certification.
- Knowledge of the software development/engineering lifecycle or IT lifecycle; experience coordinating project teams and customers.
Pay
USD 144,500.00 - USD 195,400.00 annually (base salary)
Tools
AWS, Cisco SDWAN, AWS CloudWAN, Bedrock, DataDog, AWS Marketplace, Amazon Connect, SageMaker
AI focus
May involve onboarding third-party models on Bedrock, migrating from OpenAI to Bedrock, or modernizing AI models on AWS.
Model-written summary · the original posting is authoritative