Amazon
Customer Success Manager, Amazon Shipping
$80K–$140K
Tempe, AZ · Manager · Full-time · Posted Sep 15, 2026
About the job
Owns the end-to-end experience for high-volume Amazon Shipping partners, resolving service issues and using data and cross-functional collaboration to improve service quality.
What you'll do
- Manage shipper relationships, identify recurring pain points, and drive resolution of issues across partner teams.
- Analyze contact trends and operational data to identify root causes and develop actionable improvements.
- Educate shippers on tools and self-service options; coordinate with business, product, and operations teams to implement solutions.
What they ask for
- Strong project management skills and ability to thrive in a fast-paced environment.
- Experience building customer relationships, identifying business opportunities for clients, and increasing adoption and utilization of company products.
Nice to have
- Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems.
- Experience using Excel, including complex formulas, pivot tables, and data manipulation.
Pay
USD 80,000.00 - 140,000.00 annually, base salary
Tools
Excel, Access, SQL (Structured Query Language)
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