Amazon
Customer Success Manager, Hardlines
$80K–$102K
Seattle, WA · Manager · Full-time · Posted Jun 12, 2026
- Experience
- 3+ years required; 4+ years preferred. The posting does not specify an alternative to the 3+ years requirement beyond the stated equivalent experience.
- Education
- Bachelor's degree.
About the job
Coordinates vendor relationships and business plans, using performance data to support vendor growth and improve customer experience on Amazon’s retail platform.
What you'll do
- Coordinate vendor initiatives and tactical business plans; advise vendors on Amazon tools, policies, and programs.
- Analyze performance metrics, prepare summaries, and develop data-driven recommendations.
- Coordinate vendor communications and projects, resolve inquiries, escalate blockers, and improve team processes.
What they ask for
- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
- Bachelor's degree.
- 3+ years of vendor or client-facing experience in Account Management, Vendor Management, and/or relevant experience in Buying, Planning, or Merchandising (or equivalent).
- Demonstrated analytical and problem-solving capabilities; proficient in Microsoft Excel; excellent written and verbal communication skills.
Nice to have
- 4+ years of relevant vendor/client-facing experience; experience in retail, e-commerce, or technology industries.
- Proficiency in data analysis and presentation tools; experience using data and metrics to improve processes and customer satisfaction or in project coordination or operational support.
Pay
USD 80,200.00 - 101,800.00 annually (base salary); USD 80,200.00 - 101,800.00 annually (base salary)
Tools
Microsoft Excel, Amazon tools, internal AI tooling
AI focus
Leverage internal AI tooling to drive efficiencies and expedite problem solving.
Model-written summary · the original posting is authoritative