Amazon
Customer Success Manager, Zappos
$66K–$112K
New York, NY · Manager · Full-time · Posted Sep 3, 2026
- Experience
- 2+ years in a qualifying client-facing role.
- Education
- Bachelor's degree or equivalent
About the job
Own relationships with assigned footwear brands and coordinate growth plans, advertising, distribution, and customer-experience improvements across Amazon teams.
What you'll do
- Manage brand partnerships through regular engagement, issue resolution, and quarterly Partnership Health Reviews.
- Develop joint growth plans and coordinate advertising, merchandising, promotions, and catalog improvements.
- Monitor distribution and pricing performance, and deliver brand reports and operational improvements.
What they ask for
- Bachelor's degree or equivalent
- 2+ years in a client-facing role within Customer Success, Account Management, Buying, Merchandising, or Strategic Partnerships, owning external client/vendor relationships
- Proven ability to build trusted advisory relationships and drive measurable partner outcomes
- Experience collaborating cross-functionally and presenting data-backed business reviews
Nice to have
- Experience in e-commerce, retail, footwear/apparel, or management consulting
- Familiarity with CRM tools (e.g., Salesforce), advanced Excel, and tiered service models
Pay
66,300.00 - 112,000.00 USD annually (base salary)
Tools
Salesforce, Excel, Sponsored Ads, Brand Store, A+ Content
AI focus
Preferred: use generative AI tools to improve workflow efficiency and identify opportunities to enhance products, workflows, or customer experiences; willingness to learn effective prompting and evaluation practices.
Model-written summary · the original posting is authoritative