Amazon
Database Engineer II - AMZ23042.9
Seattle, WA · Full-time · Posted Jun 8, 2026
- Experience
- 3 years in the job offered or a related occupation; includes 3 years in technical support, 1 year in software development, and 1 year with an object-oriented language.
- Education
- Bachelor’s degree or foreign equivalent in computer science or a related field.
About the job
Resolves complex AWS customer technical issues, handles escalations, improves support processes, provides service feedback, and mentors team members.
What you'll do
- Troubleshoot customer issues across telephone, email, and web/live chat, investigating root causes and providing tailored solutions.
- Handle escalated tickets and determine whether service-team escalation is needed; address complex problems across AWS services.
- Improve customer support through resources and process changes, provide feedback to AWS teams, and coach new team members.
What they ask for
- Bachelor’s degree or foreign equivalent in computer science or a related field.
- 3 years of experience in the job offered, systems engineering, database administration, technical consulting, or a related occupation.
- 3 years of technical support experience.
- 1 year each of software development experience and experience with an object-oriented language.
Pay
$124700 - $168800 (yr) (base pay)
Model-written summary · the original posting is authoritative