Amazon
Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
$131K–$204K
Boston, MA +7 · Full-time · Posted Sep 21, 2026
- Location
- Boston, MA
Jersey City, NJ
Tempe, AZ
Seattle, WA
Arlington, VA
Atlanta, GA
Mountain View, CA
Dallas, TX - Experience
- 3+ years in cloud architecture and implementation; 3+ years in contact center architecture, enterprise IT architecture, or senior contact center development; 2+ years in enterprise-scale NLP/NLU solutions; 2+ years hands-on REST API and web services coding.
- Education
- Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or another related field.
About the job
Designs and delivers customer-specific AWS contact center solutions, including cloud architecture, platform integrations, and conversational AI implementations.
What you'll do
- Design and implement scalable, secure AWS solutions and contact center technologies for customers.
- Gather requirements, recommend migration strategies, and provide technical guidance and troubleshooting through delivery.
- Mentor colleagues and share knowledge through training and reusable artifacts.
What they ask for
- Bachelor's degree in a related field.
- 3+ years of experience in cloud architecture and implementation.
- 3+ years as a contact center technology architect, enterprise IT Architect, or senior contact center developer using leading platforms.
- 2+ years designing and implementing enterprise-scale NLP/NLU solutions in contact centers, plus 2+ years coding REST APIs and web services and integrating 3+ contact center platforms.
Nice to have
- Knowledge of security and compliance standards such as HIPAA and GDPR; AWS services or professional certifications.
- Automation and scripting experience, Amazon Connect or Lex knowledge, or generative AI contact center experience.
Pay
USD 131,300.00 - 177,600.00 annually (base salary); USD 151,000.00 - 204,300.00 annually (base salary); USD 144,500.00 - 195,400.00 annually (base salary)
Tools
AWS, Amazon Connect, Amazon Lex, Avaya, Cisco, Genesys, NICE InContact, Salesforce
AI focus
Design and implement enterprise NLP/NLU solutions for IVR or chat; generative AI contact center work is preferred, including voice or chat bots, agent assist, next best action, model selection, integration, prompt engineering, and data preparation.
Model-written summary · the original posting is authoritative