Amazon
Delivery Station Customer Service Assoc - FT(40 Hours) - DSM4 - W Sacramento, CA
West Sacramento, CA · Full-time · Posted Feb 9, 2024
- Experience
- Previous customer service experience; no years specified.
- Education
- High School or equivalent diploma
About the job
Provides in-station customer support at a delivery station, resolving package-related issues and helping customers get accurate, timely information.
What you'll do
- Handle difficult customer situations by phone and email, prioritize customer needs, and solicit feedback.
- Analyze information and resolve customer-facing issues; identify workflow and quality improvements.
- Communicate and collaborate with the team while following policies and maintaining confidentiality.
What they ask for
- High school diploma or equivalent.
- Previous customer service experience.
- Ability to prioritize work time effectively.
- Experience with Windows Operating Systems and Microsoft Outlook; familiarity with multiple web browsers, database searching, and instant messenger tools.
Nice to have
- Bachelor Degree or equivalent work-related experience.
- Strong verbal and written communication skills; experience with performance metrics and key performance indicators.
Pay
$20.20/hour (base salary)
Tools
Windows Operating Systems, Microsoft Outlook, web browsers, data base searching, instant messenger tools
Model-written summary · the original posting is authoritative