Amazon
Delivery Station Customer Service Associate
South San Francisco, CA · Full-time · Posted Aug 6, 2026
- Experience
- Experience in Customer Service; no number of years stated.
- Education
- High school or equivalent
About the job
Provides hands-on customer support at a delivery station, resolving delivery issues and coordinating with customers, warehouse associates, and delivery partners to improve package delivery experiences.
What you'll do
- Communicate with customers in person, by phone, and by email; understand and resolve their issues.
- Coordinate with delivery partners and warehouse staff on delivery changes and problems.
- Make timely, customer-focused decisions and write clear, accurate responses.
What they ask for
- High school diploma or equivalent.
- Experience in Customer Service.
- Experience with computers and Microsoft Office, including Outlook, Word, and Excel.
- Experience prioritizing and managing time in dynamic environments; familiarity with multiple web browsers, data base searching, and instant messenger tools.
Nice to have
- Bachelor's degree or equivalent.
- Experience with performance metrics and key performance indicators, communication and presentation, or merchandising/brand ambassador work for a nationally recognized consumer brand.
Pay
20.52 - 28.55 USD hourly (base salary)
Tools
Microsoft Office, Outlook, Word, Excel, multiple web browsers, data base searching, instant messenger tools
Model-written summary · the original posting is authoritative